Report an app issue
Use Loom’s built-in feedback form for bugs, account questions, or product feedback.
Account → Give App Feedback
Loom Support
How can we help?
Start with the quickest path below. If you cannot open Loom, email support directly.
Start here
Choose the simplest support path.
Using the correct path gives support the context needed to understand what happened.
Restore a purchase
If subscription or lifetime access is missing, restore it from the Account screen.
Account → Restore PurchasesContact support
If Loom will not open or you cannot sign in, email spencer@loomlife.us.
Email fallback
Troubleshooting
Try these four steps first.
They resolve many temporary access, purchase, and permission issues.
- Close and reopen Loom.Then try the action again.
- Update Loom.Install the latest version available in the App Store.
- Check your connection.Some account and purchase checks require internet access.
- Confirm the right account.Use the same Loom sign-in method for access and the original Apple Account for purchases.
Common questions
Account, purchase, and permission help.
How do I report a Loom issue?
Open Loom, go to Account, and select Give App Feedback. If you cannot open the app, email spencer@loomlife.us.
What should I do if I cannot sign in?
Use the same sign-in method you originally used, confirm your internet connection, and install the latest App Store version. If access is still blocked, email support and include any error message you see.
My subscription or lifetime access is missing.
Open Account → Restore Purchases. Confirm that the iPhone is signed in to the Apple Account used for the original purchase. App Store billing and renewals are managed by Apple.
Why are notifications not working?
Review Account → Notifications inside Loom. Then confirm that iOS notification permission is enabled for Loom. Reopen the app after changing permission settings.
Why is Apple Health progress not appearing?
Apple Health is optional and read-only in Loom. Open Account → Apple Health to review the integration, then check Loom’s Health permissions in iOS Settings or the Health app.
How do I delete my account or cancel a subscription?
Use Account → Delete Account to permanently delete your Loom account. Account deletion does not cancel an App Store subscription. Manage or cancel the subscription separately through your Apple Account settings.
Where can I find privacy information?
Read the Loom Privacy Policy. For a privacy-related question that is not answered there, use in-app feedback or email support.
Learn Loom
Understand the system without a long manual.
Contact
Still need help?
Email support when you cannot resolve the issue inside Loom.
spencer@loomlife.usHelpful details to include:
- Your iPhone model and iOS version
- Your Loom app version
- The steps that led to the issue
- What you expected and what happened instead
- The exact error message, if one appeared
Do not send passwords, payment details, or sensitive health information.